Coverage
Where we ship: anywhere in India, free, with no minimum order. We don't ship abroad yet.
When: ready-now pieces are processed and shipped in 2–3 days, and delivery takes another 3–4 days depending on the pincode. Made-to-order pieces are dispatched within 25 days of the order being confirmed.
Packaging: a plain outer carton with no jeweller's name.
Signature and ID: a signature and photo ID may be needed at delivery.
Loss or damage in transit: tell us the same day and we'll replace, remake or refund in full.
Grievance officer
A person, not an inbox.
- Officer
- Khushee Patel, Grievance Officer
- Post
- Kayes Diamond, A5 Vikas Nagar Society, Old Padra Road, Akota, Vadodara, Gujarat 390020
- Response
- Acknowledged in 48 hours. Answered within 7 working days.