Fifteen days from delivery for every piece, ready-now or made to order, unworn and with the certificate.

Not returnable. We state this before you pay. Gold pieces are covered by lifetime exchange.

Unworn, original box, certificate present. We photograph everything on arrival.

Gold pieces only, after the fifteen-day window has closed. A gold Stella piece can be exchanged for another Stella piece, valued at 100% of the gold value and 90% of the diamond value, less making charges, any discount applied at purchase, and GST. Silver and vermeil pieces are not exchanged, for value or for size.

To the original payment method, within 10 business days of the piece reaching us and passing inspection. Your bank may take a few more days to show it.

Tell us the same day. We collect it, then remake or refund, and pay for everything.

Free before a piece goes to the bench. After that, customised pieces can't be cancelled.

Nothing here affects your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.