Stella Concierge

Everything you need before, during and after your Stella purchase.

Shipping, returns, certifications, aftercare, appointments, custom design and support, all gathered in one place.

Insured Shipping

Prepared carefully and shipped securely across India.

Certified Jewellery

BIS hallmark stamped on applicable gold jewellery, with SGL/IGI certificate where applicable.

Personal Support

Guidance before purchase, during delivery, and after you receive it.

Aftercare

Care, resizing, repairs, repolishing, and maintenance support.

Before You Buy

Explore what you need to feel confident before placing an order or booking a consultation.

Your Order

Get clarity on shipping, delivery timelines, order status, documents, and packaging.

After Purchase

Keep your jewellery looking beautiful and know what to keep safely for future service.

Shipping & Delivery

Delivery timelines, insured shipping, tracking, and dispatch expectations.

View details

Returns & Refunds

Return windows, refund process, exchange support, and required documents.

View policy

Exchange & Buyback

Lifetime exchange, buyback valuation, store credit and eligibility rules.

View policy

Order Tracking

Track an order, view shipment progress, or manage a return request.

Track order

FAQs

Common questions about Stella, lab-grown diamonds, timelines, and orders.

Read FAQs

Jewellery Aftercare

Care, cleaning, storage, repairs, resizing, repolishing, and maintenance.

Care guide

Certification & Authenticity

BIS hallmarking, diamond certificates, invoices, and what to keep safely.

See documents

Packaging & Gifting

What arrives with your order, gifting help, and packaging support.

Learn more

Custom Design

Start a personalised piece with Stella, from reference to final design.

Start custom

Book Appointment

Visit the showroom, book a video consultation, or get personal guidance.

Book now

Contact Us

Speak to the Stella team by WhatsApp, phone, email, or showroom visit.

Get support

Privacy Policy

How customer information, privacy, and data are handled on Stella.

View policy

Terms & Conditions

The terms that apply when browsing, ordering, and shopping with Stella.

View terms

Certification & Authenticity

Keep your Stella documents safely.

Every Stella piece arrives with the documents that matter. Your invoice, applicable BIS hallmarking, and diamond certificate may be needed for returns, exchanges, repairs, resizing, repolishing, insurance, or future verification.

BIS Hallmark Stamp

A BIS hallmark is stamped on applicable gold jewellery to indicate purity as per Indian hallmarking standards. It is not a separate certificate.

Diamond Certificate

An SGL and/or IGI certificate comes separately where applicable and includes diamond grading and identification details.

Invoice

Your proof of purchase for service requests, returns, exchanges, and record keeping.

Sample certificate shown for reference. The exact document included depends on the piece and diamond specifications.

What documents will my Stella piece come with?

Your order includes an invoice and a separate SGL and/or IGI diamond certificate where applicable. BIS hallmarking is a stamp on applicable gold jewellery, not a separate certificate.

Should I keep my invoice and certificates?

Yes. Please keep them safely. They may be required for returns, exchanges, repairs, resizing, repolishing, insurance, or future verification.

How long does delivery usually take?

Website designs usually take up to 30 days to deliver. Custom orders can take longer depending on design approval and production complexity.

Can Stella help after I receive my jewellery?

Yes. The Jewellery Aftercare section covers care guidance, cleaning, repairs, resizing, repolishing, and maintenance support.

Can I speak to someone before buying?

Absolutely. You can contact us on WhatsApp, book an appointment, visit the showroom, or request an online consultation.

Still Unsure?