Stella Client Care
Shipping & Delivery
Clear guidance for your Stella purchase, documents, delivery, aftercare and support.
Client Care Guide
Everything important, explained clearly.
Use this page for detailed policy, service and care information. The main content below is managed from the Shopify page body.
Insured Shipping Across India
At Stella Fine Jewellery, every order is securely packed, quality-checked, and shipped through trusted logistics partners to ensure a safe delivery experience.
Shipping Coverage
- Pan-India shipping available
- International shipping available upon request
Shipping Timeline
- Orders typically ship within 25 days
- Transit after dispatch usually takes 3-5 days
Delivery Timeline
Estimated delivery timelines may vary based on product availability, production timelines, delivery location, public holidays or unforeseen logistics delays.
Insurance & Security
All shipments are fully insured in transit, tamper-protected, and signature-required upon delivery.
Delivery Requirements
- Recipient may be required to present valid identification upon delivery
- Stella is not responsible for delays caused by incorrect shipping details provided by the customer
Failed Deliveries
If delivery attempts fail repeatedly, the shipment may be returned to Stella and re-shipping charges may apply.
Order Tracking
Customers will receive shipment tracking details once the order is dispatched.
Keep your documents safely
Please keep your invoice and applicable certificates safely. They may be required for returns, exchanges, repairs, resizing, repolishing, insurance or future verification.
Need Help?
Speak to the Stella team.
For personal questions about your piece, order or service request, reach out and we will guide you.