Stella Client Care
Terms & Conditions
Clear guidance for your Stella purchase, documents, delivery, aftercare and support.
Client Care Guide
Everything important, explained clearly.
Use this page for detailed policy, service and care information. The main content below is managed from the Shopify page body.
General Terms
By purchasing from Stella Fine Jewellery, you agree to the following terms and conditions.
Product Information
We strive to ensure all product details, images, and specifications are accurately represented. However:
- Minor variations may occur due to screen settings, lighting, and handcrafted processes
- Product dimensions and weights are approximate
Pricing
- Prices are subject to change without prior notice
- Applicable taxes are charged as per prevailing laws
- Promotional offers may have separate conditions
Certification
Eligible jewellery pieces are accompanied by certification from recognised laboratories such as SGL and/or IGI where applicable.
Order Acceptance
Stella reserves the right to:
- Refuse or cancel orders
- Request additional verification
- Limit quantities purchased
Custom Orders
Customised and made-to-order products require production timelines and are non-refundable and non-returnable unless manufacturing defects are identified.
Intellectual Property
All content, designs, images, branding, and materials on this website are the intellectual property of Stella Fine Jewellery and may not be reproduced without permission.
Limitation of Liability
Stella Fine Jewellery shall not be liable for:
- Indirect or consequential damages
- Delays caused by logistics partners
- Force majeure events
Keep your documents safely
Please keep your invoice and applicable certificates safely. They may be required for returns, exchanges, repairs, resizing, repolishing, insurance or future verification.
Need Help?
Speak to the Stella team.
For personal questions about your piece, order or service request, reach out and we will guide you.