Stella Client Care
Packaging & Gifting
Clear guidance for your Stella purchase, documents, delivery, aftercare and support.
Client Care Guide
Everything important, explained clearly.
Use this page for detailed policy, service and care information. The main content below is managed from the Shopify page body.
How your Stella order arrives
Every Stella order is securely packed and prepared with care so your jewellery reaches you safely and feels special from the moment it arrives.
What may be included
- Stella jewellery packaging
- Invoice
- Separate SGL and/or IGI diamond certificate where applicable
- BIS hallmark stamp on applicable gold jewellery
- Care guidance where applicable
Gifting Support
If your order is a gift, contact us before dispatch for help with message, presentation or delivery timing wherever possible.
Important Note
Please keep your packaging, invoice and certificates safely. They may be required for returns, exchanges, buyback or aftercare service requests.
Keep your documents safely
Please keep your invoice and applicable certificates safely. They may be required for returns, exchanges, repairs, resizing, repolishing, insurance or future verification.
Need Help?
Speak to the Stella team.
For personal questions about your piece, order or service request, reach out and we will guide you.